About the role
LAAGAM is an independent fashion brand with a growing retail presence. We are looking for a Store Manager to lead one of our teams in Madrid.
You will own the store as a business: sales, customer experience, team leadership, schedules, visual standards, stock accuracy and daily operations.
This is a hands-on leadership role. You will read the numbers, decide what needs attention and work alongside the team on the shop floor to make it happen.
Your mission
Build a reliable, commercially strong store team that delivers an unmistakably LAAGAM customer experience and improves performance week after week.
Sales and customer experience
- Own daily, weekly and monthly sales targets and turn performance into clear actions for the team.
- Track the store’s key indicators, including sales, conversion, average order value and units per transaction.
- Lead by example on the shop floor and make sure customers receive confident, attentive and on-brand service.
- Coach the team on product knowledge, styling, selling, cross-selling and handling customer issues.
- Capture recurring customer and product feedback and share it with the Retail and Merchandising teams.
Team leadership
- Organise schedules and coverage around trading needs, weekends, holidays and peak periods.
- Set clear expectations, give useful feedback and follow up on individual and team performance.
- Support recruitment, onboarding and training for new team members.
- Address attendance, conduct, performance and team issues early, documenting and escalating them when needed.
- Create a store culture that is demanding, supportive and accountable.
Store operations
- Own opening, closing, cash, returns, incidents and daily operational routines.
- Maintain strong visual merchandising, cleanliness and presentation standards throughout the store.
- Coordinate deliveries, replenishment, stockroom organisation, stock checks and inventory counts.
- Protect stock accuracy and escalate product, systems or operational issues with clear context and follow-up.
- Deliver concise weekly reporting on performance, team priorities, stock issues and actions required.
What success looks like
- The store meets its commercial targets with a clear understanding of what drives the result.
- The team knows the priorities, receives regular feedback and performs consistently across shifts.
- Customer experience and visual standards remain high even during peak periods.
- Schedules, stock, cash and store routines are accurate and do not depend on last-minute fixes.
- Problems are identified early, owned and followed through to resolution.
What we are looking for
- At least 2 years of experience leading a fashion or premium retail store, or as an Assistant Store Manager with substantial responsibility.
- Evidence of using store KPIs and sales targets to set priorities and improve performance.
- Hands-on team leadership: scheduling, coaching, feedback, onboarding and performance follow-up.
- Strong customer focus, commercial judgement and confidence selling alongside the team.
- Comfort with stock, inventory, cash procedures, visual merchandising and the pace of daily retail operations.
- Professional fluency in Spanish and working English for international customers.
- Based in Madrid and available for rotating shifts, weekends and peak retail periods.
- Organised, decisive and calm when several operational issues need attention at once.
What we offer
- Full-time, on-site role in Madrid.
- Direct ownership of a LAAGAM store’s team, customer experience and commercial performance.
- Onboarding and ongoing support from the Retail team.
- A hands-on leadership role in a growing independent fashion brand.
- LAAGAM employee product benefits.
- Start date: as soon as possible.
Hiring process
- Submit your application and CV through this page.
- If your experience matches the role, we will invite you to an asynchronous video interview in Hireflix focused on leadership, the customer and store performance.
- The Retail team reviews every video and decides who moves to a live interview. Hireflix does not make hiring decisions.